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ICON Team Members Receive Awards from John DeereLawton, IA - December 29, 2010 With the development of new technology and high-performance systems for John Deere equipment, it is critically important that customers receive exceptional service from highly-trained product experts, technicians, and aftermarket support personnel. Icon Ag Solutions participates in a comprehensive training program with John Deere to help their employees reach certain standards of expertise. Recently, Jeff Henderson, parts manager in Lawton, received Advanced level of recognition for the position of Aftermarket Manager. In addition, Doug Masker, also at the Lawton location, achieved Advanced level of recognition for his service technician position. Their levels of achievement were accomplished by completing extensive training in the John Deere University program. Jeff and Doug received special plaques of recognition on December 14 to honor their accomplishments. John Deere University credits are earned in various categories to ensure expertise in the sales, service, or parts departments of John Deere dealerships. The structure for this recognition is similar to achieving credit hours in a university. This ongoing training program is just one of the tools used by Icon Ag Solutions to improve overall support and service to customers in their trade area. ### |